Shipping policy

At HSG Clawkie, we want your order to arrive safely and smoothly. Below you'll find everything you need to know about our shipping process.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times are:
  - US: 5 - 7 business day
  - International: 7 - 9 business day

Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, holidays, weather, customs, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

Free shipping: Orders over $120 for free standard shipping.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Tracking Your Order

Once your order has shipped, we'll send you an email containing your tracking information.

Please allow 24–48 hours for tracking information to update after your package has been shipped.

If your tracking information hasn't updated after this period, please contact us at business@hsgmediallc.com

Delayed or Lost Packages

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If a package is marked as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

If you believe your package has been lost in transit, please contact us at  business@hsgmediallc.com and we'll be happy to help investigate the issue.

HSG Clawkie is not responsible for packages that are incorrectly addressed due to incorrect information entered at checkout.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at  business@hsgmediallc.com

We will do our best to update the address before your order ships, but we cannot guarantee that changes can be made after processing has begun.

International Orders

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country's customs authority.

These charges are not included in the product or shipping price unless otherwise stated.

HSG Clawkie is not responsible for delays caused by customs clearance.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

We'll review your case and work with you to find an appropriate solution.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: business@hsgmediallc.com

We're always happy to help.